• You must arrive on time, 30 mins before the start time of your tour for your safety briefing.  
• Time on Snowmobile: the pure driving time is 60 Minutes (120 minutes for 2-hour option) no matter how long the safety orientation and the instructions take. (Time will be reduced if arriving late).
• If you have an odd number in your group, one person must ride as a ‘single rider’.
• Children under 6 years of age are not permitted.  Children 7 years and above must be able to touch the running boards to ride.  For safety reasons, they will not be permitted to ride if they are unable to.
• There is no transportation to/from the tour location.  Please refer to “directions” on how to get here if you are driving yourself or see below.

**If you are 15 minutes late or more for your safety briefing you will be considered a “no-show” and will not be able to take your tour and no refunds will be given. ie. if your tour is at 2:00pm, you need to arrive no later than 1:30pm.**
– If you are late and miss your tour you will not be able to be rescheduled.
– If you need to reschedule you MUST do so 24 hours or more before your tour time.
– Please refer to our cancellation policy for further information.

To receive a full refund, travelers may cancel up to 48 hours before the experience start date in the local time zone. No refunds will be given after that time period.
if we must cancel the tour due to less than minimum capacity, dangerous weather conditions, or emergencies.

Please note: The online booking fee is not refundable.

We are aware that sometimes unforeseen circumstances and illness can prevent our customers from taking their tour. For this reason, we highly recommend you buy travel insurance before your trip.

NO SHOWS/ UNUSED SERVICE/ LATE SHOW UP
Punctuality is extremely important when traveling with a group. Our waiting policy at pick-up is 15 minutes. If guests do not arrive within that time, it is considered a no-show and no refund will be given. This policy pertains to all our tours, including tours beginning from our property.

Any pre-booked/reserved service not checked-in for is considered a no-show and no refund will be issued.
Any reservation not used/ claimed is non-refundable.

Alaska Wildlife Guide is not responsible for missed appointments.

CANCELLATION PROMPTED BY OUR COMPANY
Guest safety is our major priority, hence we reserve the right to cancel or alter any itinerary as conditions require. Any changes made will be in the interest of Alaska Wildlife Guide LLC passengers or as a result of circumstances beyond Alaska Wildlife Guide LLC control. In case of a full cancellation, we will refund 100%. In case of a partial cancellation, we will do a partial but fair refund