To receive a full refund, travelers may cancel up to 48 hours before the experience start date in the local time zone. No refunds will be given after that time period.
if we must cancel the tour due to less than minimum capacity, dangerous weather conditions, or emergencies.

Please note: The online booking fee is not refundable.

We are aware that sometimes unforeseen circumstances and illness can prevent our customers from taking their tour. For this reason, we highly recommend you buy travel insurance before your trip.

NO SHOWS/ UNUSED SERVICE/ LATE SHOW UP
Punctuality is extremely important when traveling with a group. Our waiting policy at pick-up is 15 minutes. If guests do not arrive within that time, it is considered a no-show and no refund will be given. This policy pertains to all our tours, including tours beginning from our property.

Any pre-booked/reserved service not checked-in for is considered a no-show and no refund will be issued.
Any reservation not used/ claimed is non-refundable.

Alaska Wildlife Guide is not responsible for missed appointments.

CANCELLATION PROMPTED BY OUR COMPANY
Guest safety is our major priority, hence we reserve the right to cancel or alter any itinerary as conditions require. Any changes made will be in the interest of Alaska Wildlife Guide LLC passengers or as a result of circumstances beyond Alaska Wildlife Guide LLC control. In case of a full cancellation, we will refund 100%. In case of a partial cancellation, we will do a partial but fair refund