1. Customers under 18 years old MUST be accompanied by at least one adult. If the order includes children, please make sure to inform our customer service of the age of the children in advance when placing the order, otherwise the children will be charged on-site according as adults. In consideration of the guest safety, pregnant women are only allowed to join the tour if pregnant for 24 weeks or less by the end of the trip.

2. Please be sure to provide accurate and complete information upon booking. This includes name, gender, valid contact information (preferably a mobile phone), accurate flight information, tour location, etc., This helps to avoid any errors upon the reservation bookings because errors affect travel. Any losses due to inaccurate or invalid information will be at your own expense and the company will not be held responsible. 

3. Hotels have different room types, such as a King/Queen size beds or two double size twin beds. The maximum number of people who can legally stay in a room is 2 to 4 people. In addition, each hotel has a different method of charging the deposit, which requires the cooperation of the guests according to regulations. Please be noticed that most of the deposit collection and refund is handled by credit card. We guarantee the number of rooms for guests but does not guarantee the specific room type and location. Hotel check-in time is usually after 15:00.

4. This tour does not accept any City Pass or your tickets for any of the attractions. Tour attraction admission charges and meal expenses are subject to change at any time without notification. Any purchased ticket cannot be refunded for lower prices. 

5. We have the right to make appropriate adjustments to the itinerary under the conditions of facilitating the operation for the tour group. This, however, will not reduce the items that should be included in the itinerary. 

6. During the actual trip, the tour guide or driver has the right to appropriately adjust the tour sequence, stay time or assembly time of scenic spots according to the weather, traffic, and other conditions to ensure the smooth progression of the trip. 

7. If the scenic spots are temporarily closed or closed on a particular holiday, etc., the tour guide will adjust the appearance according to the actual situation or replace the location with another scenic spot to ensure the richness of the itinerary. The opening hours and capacity limits of certain attractions and national parks will be subject to change from time to time due to the COVID-19 pandemic. When the operating hours and capacity restrictions have an impact on the itinerary, it shall be regarded as force majeure. Thanks for your understanding. 

8. Children under the age of 8 require a booster seat to participate in the group tour. We provide the rental service for $10.00/person/day. Please make a request when booking the itinerary so we may have the booster seat ready in advance. Please understand that the violations and fines are borne by the guests themselves. There is no need for a booster seat for bus travel on the day of travel, and the fee can be refunded to the guest. 

9. Normal health conditions are required to participate and enjoy our full itineraries. Contact us for specific policies or information regarding passengers with disabilities and the handicapped who do need to provide advance notifications to make a reservation. We do not guarantee a wheelchair lift-equipped bus and/or seating availability to disabled passengers without prior notification and approval.

10. To make your trip more complete, pleasant, and smooth, we strongly recommend that you choose to book event tickets, catering packages, etc. when making your order. Please be aware that we do not provide any additional booking services within 7 days before the departure date or during the tour. 

11. The price in the system is US dollars which includes tax. If you need to pay in CAD dollars, all CAD dollar prices do not include 5% GST. 

12. We may alter these terms and conditions from time to time and post the new version on our agents’ website. It is your responsibility to check the [Terms & Conditions] on their website regularly and prior to making a reservation. Unless specifically stated otherwise herein or required by law, We shall not be liable for any consequential, compensatory, indirect, incidental, or punitive damages arising out of or in connection with the performance of its obligations under these terms and conditions.

13. Due to the oil price soar and the cost of vehicle greatly increased, starting April 1, 2022, please be advised that all bus tours will be subject to an additional transportation surcharge of $5 per person per day. This will be paid together with the tour fees upon placing your order.  

The following conditions apply in order for any cancellations or changes: Reducing the number of guests, canceling the order, changing the itinerary, changing the departure date. etc. 

*More than 32 days prior to the departure date: a service charge of CAD$25 per person will be fully refunded.

*14-30 Days Prior to Departure Date (Including 30 Days): 50% of the tour fee will be charged.

*Within 14 Days before the departure date (Including the 14th Day): 100% of the tour fee will be charged. 

Administrative fees, bank commissions and/or taxes will not be refunded in case of cancellation except for cancellations due to force majeure, global emergencies and pandemics, or other specific cases.

Additional fees caused by the resource situation changes or the order modifications will be charged according to the actual situation. Any changes or cancellations must be directly contacted and handled with us in written form by e-mail or fax as soon as possible.