* This tour cannot be refunded once reservation confirmed.

* Baggage allowance policy:
 This tour doesn't expect our guests to have luggage (suitcases and such). If guests do, they need to notify us 48 hours in advance and the luggage policy should apply.

* The tour is narrated in English but we offer complimentary audio guides in 8 languages: Spanish, French, German, Italian, Korean, Mandarin, Japanese, and Portuguese. You need to let us know which language you would like to request. Please leave us a message when you make reservation. On the day of the tour, you only have to hand a deposit of $20 per audio set or a valid photo ID to the driver. You will receive the money or ID back at the end of the day when you return the audio tours. Complimentary disposable headphones included but you are welcome to also use your own headphones.

* We offer pick-up at major hotels in downtown San Francisco or Fisherman's Wharf area. Please tell us your hotel location in the comments column when booking. We will then confirm availability for you.

* The pick-up time is from 7:30am and 8:30am. Please arrive at the pick-up location 10-15 minutes prior to the requested pick-up time.

* As a courtesy to fellow passengers, it's important to be on time. If clients are late or miss a scheduled pick-up time for the tour, please contact our office IMMEDIATELY. An alternative pick-up location may be arranged at the customer's expense, subject to availability. Any guest who misses their tour entirely will forfeit their seat on the tour. No refunds will be issued.

* For child under 8 years old:
Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children that are not at least 8 years of age or 4' 9" or 144 cm in height as dictated by California State Law. You will be required to provide your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeiture of your seats on the tour without refund. If your child is 8 years or older or 4'9" in height you do not need to provide a child seat, however, please let us know.

* We will assess a cleaning fee of up to $100 for any passenger who permanently stains or renders this vehicle temporarily unfit for passengers due to spillage of any substance such that the vehicle must be taken out of service and cleaned.

* This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.

• Cancellations/changes to a booking between 5 and 32 days before tour departure will be charged $40

• Cancellations and changes less than 5 DAYS before tour departure - No refunds

• Third-party packages or components - no refunds