Please check the local policy before your tour:

http://dhss.alaska.gov/dph/Epi/id/Pages/COVID-19/travel.aspx

* Minimum number to operate the tour: 4. 

* If you have not successfully passed the customs of the United States for your personal reasons, there will not refund.

* According to Alaska law and for fire safety, an extra bed may not be added to the room.

* You must book at least 10 days prior to the departure of the tour.

* This tour requires an American VISA. We suggest you follow the EVUS handbook to apply for a visa and only upon obtaining it book a tour.

* If you would like to add on any of our optional activities, such as dogsledding or snowmobile, we STRONGLY recommend that you book them at the same time as you book this basic tour. There are limited spots available for these tours.

* We suggest that you wait to buy your flight tickets until your tour booking has been confirmed.

* After your booking has been confirmed and you’ve purchased your ticket, please inform us of your flight information as early as possible so that we know when you will arrive and where to pick you up. If you fail to inform us of your arrival in time for our shuttle, at an early date we will not be responsible if we cannot pick you up. (Please note that we have one pick-up time per day.)

* On the day of the tour, please arrive in the lobby 10 minutes before your pick-up time. If you are not there when the driver arrives to pick you up, they will wait for only 5 minutes and then depart. We will not refund money if you are not on time for your pick-up and miss the activity.

* The Aurora Borealis is a natural phenomenon. There is no way for us to guarantee that you will see the Aurora. We do our best to provide premier locations for viewing, should the Aurora come out. Please check the weather and Aurora reports before booking your tour with us. If the Aurora does not appear, your money will not be refunded.

* Once the aurora is out, please do not use strong light sources such as flash, headlamp, and flashlight, so as not to affect other people's auroras observation and photography.

* Please bring appropriate clothing to view the aurora outside, and please watch your steps when you are outside.

* Please DO NOT enter the accommodation area without the invitation.

* Please help the driver to keep vehicles clean, take your personal trash after you leave.

* NO smoking in vehicles or inside facilities.

* The winter weather in Fairbanks is changeable, we may temporarily cancel or change the tour due to extreme weather conditions.

* The driver has the right to change the speed depending on the real road condition, which may be earlier or later than the schedule.

* Please note that pick-ups for optional activities are at various hotels. Your exact pick-up time will be determined by our office and you will be notified 1-2 days before your tour. Make sure to leave contact information.

* The winter weather in Alaska is very changeable and road conditions can be affected. For the purposes of safety, we may need to change the timing of your tour but will avoid cancellation. If we do need to cancel any portion of your trip due to weather conditions, we will refund the amount of the activity.

* Depending on your arrival time, your hotel room may not be available until the afternoon. Most hotels allow check-in between 1:00 pm-3:00 pm, however some charge a fee for early check-in. Please check at the hotel desk to see if you may store your luggage at the hotel if you wish to explore the city on your own before check-in.

* The time we mentioned in the itinerary is for reference only. Please refer to your guide on tour for the actual arrangement. The visiting order and duration might be changed according to the actual and practical situations for better service.

* This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.

* If any of the attractions are closed due to Covid-19, the guide will arrange the itinerary based on the actual situation on the tour date. Please understand. Thanks.

No-show on tour, the full tour fee will be charged;

1-32 days before departure, the full tour fee will be charged;
33-62 days before departure, 50% of the tour fee will be charged;
63+ days before departure, 30% of the tour fee will be charged.