Pick up and drop off services:

* Pick up starts 45 minutes before the scheduled departure time.

* Please be infront of your hotel at the designated pick up time and visible from the street.Drivers are not always able to go into the hotel lobby.

* Pick up locations may change due to road works, street closures and other events out of our control. Under those circumstances we will try to infrom you or your hotel about the alternate pick up location.

* Passengers missing their pick up must arrive at the GLI bus terminal in good time to check in for their tour or transfer.

* If you miss your pick up or do not show on that day, no refund will be made.

Baggage:

* Baggage allowance for shared transfers is restricted to 2 suitecases per person and each suitcase can not weigh more than 30 kg (66lbs) each.

* Baggage allowance for private transfers is restricted to 1 suitcase and i item of carry-on baggage per person.

* Baggage allowance for tours and activities can not be guaranteed in advance.

* We welcome foldable wheelchaiers free of charge.

* We reserve the right to alter routes, intineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damages, negligence, weather, war or other unforeseeable causes.
* The estimated duration of tours and transfers as indicated in tour descriptions are standard times and can vary according to road or weather conditions.

* In the rare event that no whales are spotted on your tour, you can have another whale watching tour for free