* Tickets can only be used on the specified dates.

* Customer must hold the Antelope Canyon valid confirmation form, and needs to be at the site 30 minutes in advance to exchange for an entry ticket; if late, it will be disqualified and not refunded.

* Lower Antelope customers must be on site half an hour in advance, exchange tickets with staffs on site. If late, no refund will be made.

* You must stay with your tour guide at all times for your safety.

* If your child cannot walk during the tour. It is required that you carry your child in a front chest carrier or a back pack carrier.

* Ladders: There are steel ladders anchored into the canyon walls. The ladders vary from 3 ft. to 25 ft. being the longest. Ladders over 8 ft. have handrails in place. The canyon is easily accessible going in and out. There are escape rope ladders placed on top of the canyon, in metal boxes, for any type of emergency.

* Health Concerns: The canyon trail is a bit rigorous and long, with low-hanging rocks, narrow passageways, and narrow and steep ladders. It is recommended that if you get short-winded (we are above 4,000 elevation, so please be advised for shortness of breath for those that live at sea level), have knee or hip joint problems, or have heart problems that you advise your physician before trying to hike the canyon.

* No pets or animals are allowed into the canyon: We are sorry for this inconvenience, but to respect our guests that are allergic to dogs, cats, and other animals, we request you do not bring your pets and/or animals into the canyon. We abide by strict rules and regulations to protect and preserve the canyon.

* The speed at which people move through the canyon is outside of our control. If planning another activity following this tour, please leave an extra 1-2 hours after this tour during peak times.

TIME and TIME ZONE

We follow Arizona Standard Time (MST). We share the same time as the City of Page, Flagstaff, Grand Canyon, and Phoenix. During Daylight Savings guests will experience a time change driving through the state of Utah and the Navajo Reservation. (Summer time: Same time as Pacific Time; Winter time Same time as Mountain Time. - No Daylight Saving Time - Not Utah Time - Not Navajo Nation Time). Because the Utah State Line is less than 7 miles away, cell phone towers from Utah (and the surrounding Navajo Nation) often will be the wrong time! Do yourself a favor and do like the locals do: Manually set your cell phone to PHOENIX, AZ time.

* You can only make cancellation more than 5 days before depature.There will be a non-refundable booking fee which is 6% of order total amount per booking.

* Due to the weather in Antelope Canyon, it is prone to natural disasters leading to the canyon being closed. The company will provide a full refund.
* If customers are late due to traffic or car accidents, or any other persoanl reasons causing their absence, refunds won't be avaliable.

* The following dates are our high-volume times. All tours during these periods have a mandatory 7-day in advance cancellation or modification.
Easter Weekend April
Memorial Day Weekend
4th of July Weekend 
Labor Day Weekend Sep
Columbus Day Weekend Oct
Thanksgiving Weekend Nov
Christmas
New Years Eve/Day