* The itinerary will be subject to traffic and weather.

* In case of attraction closures (due to holidays or construction, etc.), the tour guide may make some necessary changes to the itinerary accordingly.

* This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day. 

* We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factor including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem. 

* Please reach the departure point on time and follow the arrangement of a tour escort.

* Before doing an individual activity or leaving the group, please get the agreement of the tour guide. 

* Please inform hotel name, location and contact details when booking.

* Guests should be waiting for tour leader in the hotel lobby at the designated time.

* This tour is mostly water sports. Visitors are advised to prepare swimming suits, bath towels and suitable equipment in advance.

* Cancun has a tropical marine climate with mosquitoes, so please bring your own anti-mosquito potion.

* XCARET Theme Park is open all year round from 8:30am-21:30pm.

* Tickets for children under 5 are free. (Guests who are under 5 years old and children are required to show relevant proof).

* ID cards must be presented for children over 1.40 metres but under 12 years of age to prove their age.

* It is strongly recommended that you arrive at the designated meeting place on time. If you are late to participate in the itinerary, the company will not be responsible for any losses that may result.

1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee. 

2. Cancellation & Re-schedule Policy:

    a.  More than 32 days prior to departure date (EST): Free cancellation with full refund.

    b.  Less than 31 days but 25 days prior to departure date (EST): 

         Cancellation: 50% of total purchase amount can be refunded; 

         Re-schedule: 70% of total purchase amount can be refunded.

    c.  Less than 24 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund. 

    d.  Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.

    e.  If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.