*  Customer under 18 years old MUST be accompanied by at least one adult.

*  The itinerary will be subject to traffic and weather.

*  In case of attraction closures (due to holidays or construction, etc.), the tour guide may make some necessary changes to the itinerary accordingly.

*  This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day. 

* We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factor including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem. 

* Please reach the departure point on time and follow the arrangement of a tour escort.

* Before doing an individual activity or leaving the group, please get the agreement of the tour guide. 

* Please inform hotel name, location and contact details when booking.

* Guests should be  waiting for tour leader in the hotel lobby at the designated time.

* The itinerary is mostly water sports. Please prepare swimwear, bath towels and suitable equipment in advance.

* To protect the ecology, please use sunscreen items before entering the attraction.

* The rafting expedition requires a certain amount of physical strength. Visitors are advised to decide whether or not to participate according to their own condition.

* The zip line project is not suitable for patients with conditions of high fever, high blood pressure, cardiovascular and cerebrovascular diseases, etc. Visitors are advised to decide whether or not to participate according to their own circumstances. (minimum height: 1.1 meters, maximum weight: 136 kg)

* Cancun has a tropical marine climate with mosquitoes, so please bring your own anti-mosquito potion.

* XPLOR Park is open from Monday to Saturday 9:00-17:00 Night Session 17:30-11:30

* Tickets for children under 5 are free. (Guests who are under 5 years old and children are required to show relevant proof).

* ID cards must be presented for children over 1.40 metres but under 12 years of age to prove their age.

* For guests who are participating in the English group, please call to inform us the departure time of your hotel.

* It is strongly recommended that you arrive at the designated meeting place on time. If you are late for the trip, the company will not be responsible for any economic losses.

1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee. 

2. Cancellation & Re-schedule Policy:

    a.  More than 32 days prior to departure date (EST): Free cancellation with full refund.

    b.  Less than 31 days but 25 days prior to departure date (EST): 

         Cancellation: 50% of total purchase amount can be refunded; 

         Re-schedule: 70% of total purchase amount can be refunded.

    c.  Less than 24 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund. 

    d.  Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.

    e.  If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.