* For child under 8 years old:

Please note that for your child's safety, we require you to bring a child safety seat or booster seat for all children that are not at least 8 years of age or 4' 9" or 144 cm in height as dictated by California State Law. You will be required to provide your own child seat on all motor vehicle tours. Failure to provide a seat for your child will result in forfeiture of your seats on the tour without refund. If your child is 8 years or older or 4’9” in height you do not need to provide a child seat, however, please let us know.

* As the hotel availability is easily sold out, please book your tour at least 30 days prior to departure day.

* We will always do what we can to make your trip enjoyable, but safety is our first priority so the route and the itinerary may be changed due to snow depth, road conditions, construction projects and detours. The giant sequoias hike on the Yosemite tour is dependent on snow levels and trail conditions from October to April.

* The tour is narrated in English but we offer complimentary audio guides in 8 languages: Spanish, French, German, Italian, Korean, Mandarin, Japanese, and Portuguese. You need to let us know which language you would like to request. Please leave us a message when you make reservation. On the day of the tour, you only have to hand a deposit of $20 per audio set or a valid photo ID to the driver. You will receive the money or ID back at the end of the day when you return the audio tours. Complimentary disposable headphones included but you are welcome to also use your own headphones.

* We offer pick-up at major hotels in downtown San Francisco or the Fisherman's Wharf area. Please note your hotel location in the comments column when booking. We will then confirm the availability for you. 

* If you are staying in Yosemite over night, you need to depart the tour at lunch break. DO NOT GET BACK ON THE BUS AFTER LUNCH! There will be NO REFUNDS if you get back on the bus and start the return trip to San Francisco. Another vehicle and driver will pick you up at 2:45PM at Yosemite Shuttle stop number 7 on your return day.

* As a courtesy to fellow passengers, it's important to be on time. If clients are late or miss a scheduled pick-up time for the tour, please contact our office IMMEDIATELY. An alternative pick-up location may be arranged at the customer's expense, subject to availability. Any guest who misses their tour entirely will forfeit their seat on the tour. No refunds will be issued.

* Customers are allowed up to two items (ie. one personal item + one carry-on) to travel free of charge. These items must be within the size limitations. Each additional item above the allowance will incur a $25.00 excess luggage fee. Maximum Dimensions for Luggage - Carry on size: 24”x16”x10”, (or 60cm x 40cm x 25 cm). Any Oversize luggage larger than the maximum size noted is $50 regardless of personal items brought on board. (i.e. 1 Oversized Luggage - $50, 2 Oversized pieces = $100). We ask overnight guests to contact us at least 48 hrs in advance to inform us about additional and/or oversize luggage.

* We will assess a cleaning fee of up to $100 for any passenger who permanently stains or renders this vehicle temporarily unfit for passengers due to spillage of any substance such that the vehicle must be taken out of service and cleaned.

* This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.

* Cancellations/changes to a booking more than 12 days before tour departure – the greater of $35 or 10% of the booking value