* Alcatraz packages is easily to sold out, please book your tour as soon as possible; if the booking date is 3 months prior to your departure date, tour can be confirmed within 24 hours; if the booking date is less than 3 months prior to departure date, tour can be confirmed about 10 days.

* This tour is non-refundable once you purchase it.

* We offer pick-up at major hotels in downtown San Francisco or Fisherman's Wharf area on the first day. Please note your hotel location in the comments column when booking. We will then confirm the availability for you. For the second day, we pick you up at 9:00 am/9:30 am/10:00 am/10:30 am (subject to availability) from Pier 33 - Embarcadero Street.

* First day pick-up time is from 8:00 am to 9:00 am. Please arrive at the pick-up location 10-15 minutes prior to the pick-up time.

* As a courtesy to fellow passengers, it's important to be on time. If clients are late or miss a scheduled pick-up time for the tour, please contact our office IMMEDIATELY. An alternative pick-up location may be arranged at the customer's expense, subject to availability. Any guest who misses their tour entirely will forfeit their seat on the tour. No refunds will be issued.

* Customers are allowed up to two items (ie. one personal item + one carry-on) to travel free of charge. These items must be within the size limitations. Each additional item above the allowance will incur a $25.00 excess luggage fee. Maximum Dimensions for Luggage - Carry on size: 24”x16”x10”, (or 60cm x 40cm x 25 cm). Any Oversize luggage larger than the maximum size noted is $50 regardless of personal items brought on board. (i.e. 1 Oversized Luggage - $50, 2 Oversized pieces = $100). We ask overnight guests to contact us at least 48 hrs in advance to inform us about additional and/or oversize luggage.

* We will assess a cleaning fee of up to $100 for any passenger who permanently stains or renders this vehicle temporarily unfit for passengers due to spillage of any substance such that the vehicle must be taken out of service and cleaned.

* This tour/activity is overseen by a select local operator in the region. Upon booking your tour or activity and after receiving confirmation, you will be issued an e-ticket detailing the local operator's name and contact information. If you require assistance finding a specific tour, please contact us for more information.