1. All bus tour participants (12 years old and above) need to present the vaccine card or photo of vaccine card + ID to join the tour.

2. The opening hours and capacity limit of attractions and national parks will be subject to change from time to time due to COVID-19. When the operating hours and capacity restriction have an impact on the itinerary, it shall be regarded as force majeure. Thank you for your understanding.

3. Customer under 18 years old MUST be accompanied by at least one adult.

4. The itinerary will be subject to traffic and weather.

5. In case of attraction closures (due to holidays or construction, etc.), the tour guide may make some necessary changes to the itinerary accordingly.

6. This tour does not accept any City Pass or your own tickets for the attraction. Passengers who take this tour need to purchase admission tickets from tour escort on the departure date. Otherwise, we will stop providing services on the day. 

7. We make every effort to provide on-time service, it does not guarantee to arrive at or depart from any point as a specific time, which may be affected by any number of factors including weather, traffic, strikes, government shutdowns, war or terrorist attacks, or mechanical problem. 

8. Please reach the departure point on time and follow the arrangement of a tour escort.

9. Before doing an individual activity or leaving the group, please get the agreement of the tour guide. 

10. Customers are held solely responsible for their own travel documents and/or visas if required.

11. For guests riding a 7-seat vehicle (the actual vehicle type will be subject to the actual passenger number), booster seats are required for kids under 8 years old. We provide booster rental service for $10/seat/day ($8/seat/day for Miami and Seattle tours). Please inform your needs upon booking. Please be noticed that penalty may be charged due to lack of prior notice.

12. Hotel arrangements will be changed depending on the season. You can confirm your hotel information while you are on tour with your tour guide.

1. If the weather condition, war, general strikes, and other unforeseen circumstances interrupt the journey, our company reserves the right to rearrange the journey without refunding the tour fee. 

2. Cancellation & Re-schedule Policy:

    a.  More than 17 days prior to departure date (EST): Free cancellation with full refund. Please reconfirm the penalty for the added hotel or flight ticket.

    b.  Less than 16 days but 10 days prior to departure date (EST): 50% of total purchase amount can be refunded.

    c.  Less than 9 days prior to departure date (EST) or on departure day (EST): 100% penalty. No refund. 

    d.  Additional hotel bookings before or after the tour as well as other services are subject to hotel cancellation policy to determine if a refund is possible.

    e.  If the guest quit during the trip or fails to participate in any itinerary due to personal reasons (no travel documents, late arrival, illness, accident, etc.), the paid tour fare will not be refunded, and no other services will be compensated.

3. Regarding the "buy two get two free" promotion, the Cancellation & Re-schedule Policy for the third and fourth roommates who will be given away for free are as follows:

   a.  Early cancellation: If the first two guests participate in the group as usual, if the third and fourth guests who participate for free in the same room request to cancel their seats more than 9 days before the departure, they can enjoy free cancellation without any penalty.
   b.  Temporary cancellation within 9 days before departure: If the first two guests participate normally, and the third and fourth guests who participate for free in the same room cancel within 9 days before the departure, or if they do not show on the day of departure, we will charge a penalty of 50% of the original price of a room for two people for each temporary cancellation.
   c.  If the penalty is temporarily cancelled within 9 days before departure but not paid in full, or if it is NO SHOW on the day of participation, we will collect the above-mentioned penalty amount from the first and second participating guests in the order on the day of participation. If customers of the same order refuse to pay, it will be considered as unpaid group payment, and our company has the right to cancel all reservations for that order.