1. If your itinerary includes airport pick-up and drop-off service, please provide accurate flight information and arrive at the designated pick-up location in advance. If the pick-up or designated pick-up location is mistaken due to inaccurate information you have provided, Westar Travel reserves the right to provide second transfer services with an additional charge; according to the paid private car airport pick up service fee) or coordinate the next available pickup according to the availability. Kindly note that only one pick up service will be provided for each booking.

2. According to different hotel operation requirements, you may be required to provide credit card information as a deposit during your stay for miscellaneous expenses and incidental guarantees (such as telephone expenses, laundry, catering). 

3. All activities and meals must be booked in advance. Please understand that no additional bookings will be provided during the tour.

4. During the tour, please arrive at the pick-up location at the time scheduled by the tour guide. Do not be late to avoid delaying other tourists’ itinerary. If you are late or miss the transportation we have provided, you are responsible (at your own expense) for meeting the group at the next designated meeting location.

5. During your trip, the tour guide may pick-up or drop-off travelers accommodated at different hotels. The tour guide will make reasonable arrangements according to the presented situation. Please cooperate and understand, thank you.

6. During your trip, there may be different vehicles and tour guides serving you.

7. If for any reason you need to leave our group during the trip, you must fill out a “Letter of Liability Release”; no exceptions.

8. Guests under 16 years old, must be accompanied by an adult (Age 18 or above).

9. In the event of traffic, weather, or other circumstances not under our company’s control, or if you are unable to participate in activities included in the itinerary due to personal reasons, no refunds will be given. 

10. If you have special needs (such as but not limited to: bed type, vegetarian options, high-chairs, etc.) please inform us at least 7 days before your trip. We will do our best to accommodate you, but there is no guarantee.

11. In the Rockies, there can be large temperature differences between morning and evening. The temperature is usually minus 10 degrees in winter. Please prepare clothes appropriately.

12. Within the national parks, please note smoking is permitted in certain areas only. Please follow the rules and do not litter cigarette butts. Please make sure that they’re fully out in case of a fire hazard. 

13. Smoking is strictly prohibited in hotel rooms and throughout the hotel. Violation of the rules will result in a fine of $300 CAD or more.

14. The North American Hotel Standard Room is equipped with one large bed or two standard beds. If you have a specific request for bed types, please inform us at the time of booking and we will do our best to accommodate you.

15. Product components such as: tour vehicles, hotels, restaurants, attraction facilities, etc. may have different standards (ratings, classes, quality) in different regions of the world; please understand. Our bilingual tour guides will use Mandarin and/or English to serve you.

The following conditions apply in order for any cancellations or changes: Reducing the number of guests, canceling the order, changing the itinerary, changing the departure date. etc. *More than 33 days prior to the departure date: a service fee of CAD$25 per person will be charged, and the tour fee will be fully refunded.

*17-33 Days Prior to Departure Date (Including 30 Days): 50% of the tour fee will be charged.

*Within 17 Days before the departure date (Including the 17th Day): 100% of the tour fee will be charged. 

Administrative fees, bank commissions and/or taxes will not be refunded in case of cancellation except for cancellations due to force majeure, global emergencies and pandemics, or other specific cases.

Additional fees caused by the resource situation changes or the order modifications will be charged according to the actual situation. Any changes or cancellations must be directly contacted and handled with us in written form by e-mail or fax as soon as possible.