1. If your itinerary includes airport pick-up and drop-off service, please provide accurate flight information and arrive at the designated pick-up location in advance. If the pick-up or designated pick-up location is mistaken due to inaccurate information you have provided, Westar Travel reserves the right to provide second transfer services with an additional charge; according to the paid private car airport pick up service fee) or coordinate the next available pickup according to the availability. Kindly note that only one pick up service will be provided for each booking.

2. According to different hotel operation requirements, you may be required to provide credit card information as a deposit during your stay for miscellaneous expenses and incidental guarantees (such as telephone expenses, laundry, catering). 

3. All activities and meals must be booked in advance. Please understand that no additional bookings will be provided during the tour.

4. During the tour, please arrive at the pick-up location at the time scheduled by the tour guide. Do not be late to avoid delaying other tourists’ itinerary. If you are late or miss the transportation we have provided, you are responsible (at your own expense) for meeting the group at the next designated meeting location.

5. During your trip, the tour guide may pick-up or drop-off travelers accommodated at different hotels. The tour guide will make reasonable arrangements according to the presented situation. Please cooperate and understand, thank you.

6. During your trip, there may be different vehicles and tour guides serving you.

7. If for any reason you need to leave our group during the trip, you must fill out a “Letter of Liability Release”; no exceptions.

8. Guests under 16 years old, must be accompanied by an adult (Age 18 or above).

9. In the event of traffic, weather, or other circumstances not under our company’s control, or if you are unable to participate in activities included in the itinerary due to personal reasons, no refunds will be given. 

10. If you have special needs (such as but not limited to: bed type, vegetarian options, high-chairs, etc.) please inform us at least 7 days before your trip. We will do our best to accommodate you, but there is no guarantee.

11. In the Rockies, there can be large temperature differences between morning and evening. The temperature is usually minus 10 degrees in winter. Please prepare clothes appropriately.

12. Within the national parks, please note smoking is permitted in certain areas only. Please follow the rules and do not litter cigarette butts. Please make sure that they’re fully out in case of a fire hazard. 

13. Smoking is strictly prohibited in hotel rooms and throughout the hotel. Violation of the rules will result in a fine of $300 CAD or more.

14. The North American Hotel Standard Room is equipped with one large bed or two standard beds. If you have a specific request for bed types, please inform us at the time of booking and we will do our best to accommodate you.

15. Product components such as: tour vehicles, hotels, restaurants, attraction facilities, etc. may have different standards (ratings, classes, quality) in different regions of the world; please understand. Our bilingual tour guides will use Mandarin and/or English to serve you.

The following conditions apply to cancellations and changes: 

- Reduce the number of participants on the same booking 

- Cancel the entire booking 

- Change the itinerary 

- Change the departure date but keep the same itinerary 

1. Within 17 days of departure, there will be no refunds for changes or cancellations of an entire booking (including but not limited to: activities, meals, tickets, pre-paid items, and accommodations in the itinerary).  

2.  You will be charged 50% of the payment per booking for cancellations or modifications made within 18 - 33 days before departure.

3. Cancel booking more than 33 days before the departure date, you will need to pay a handling fee of CAD$60 per booking, and the tour fee will be fully refunded.

The following conditions apply to booking modifications:

- Increase the number of travelers in the itinerary（Depending on resource availability corresponding to the itinerary dates） 

- Modify the name of a traveler participating in the itinerary. 

No changes will be made within 18 days before departure. 

You will be charged a service fee of CAD$60 per change per booking for changes, or modifications made more than or 18 days before departure. 

When modifying your booking, you may be charged for any service fees, penalties, or additional costs due to resource circumstances. 

If you need to cancel or modify your booking for any reason, a bank wire fee, merchandise fee, credit card service fee, etc., will be deducted from your refund. 

Any changes or cancellations must be made through email or fax. Verbal changes or cancellations are not accepted. 

Cancellations and refunds are processed within 1-7 business days